Strengthening e-Government services and quality assurance system within public administration

The assignment

1️⃣ First, based on the analysis of the current situation we will provide recommendation for alignment of the Serbian legal framework regulating the area of information security with the relevant EU standards, regulations and directives.

2️⃣ Secondly, we will assist the Office for IT and eGovernment for the whole journey towards the ISO 27000 and ISO 20000 certifications (gap analysis, measures to bridge the gaps, remediation and certification).

3️⃣ Third, we will perform the gap analysis related to ISO27001 compliance for 91 other Serbian public administration institutions and we will recommend the measures for bridging the gaps as well as the needs for future ISO20000 certifications.

Beneficiaries

The final beneficiary of the project is the Ministry of Trade, Tourism and Telecommunications, while the end recipient is the Office for information technologies and eGovernment and public administration organisations that will be subject of gap analysis and recommendations for ISO27001 compliance and among which the needs for ISO20000 further certifications will be proposed.

Ministry of
Trade, Tourism and
Telecommunications

Office for IT
and eGovernment

Contracting Authority

The body responsible for the implementation of the contract is the Contracting Authority – The Delegation of the European Union to the Republic of Serbia.

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Consultant

SUEZ Consulting (SAFEGE) is a world leader in the design and management of projects in various sectors, such as public finance, trade, private sector, water, environment, transport (infrastructure sectors in general) and related aspects and horizontal area of intervention (e.g. ecological and digitalisation transition, governance, capacity building, education and training).

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Duration

The assignment is planned to be carried out in 12 months, starting with February 2022. At the end of this period, Office for information technologies and eGovernment will be ISO27001 and ISO20000 certified, the amendments to the Serbian relevant legal framework will be drafted in order to harmonise it with the related EU legal framework and a number of public administration institutions will have a clear roadmap towards the future ISO27001/ISO20000 certification.

Strengthening e-Government services and quality assurance system within public administration